Reviews of Prolegal Solicitors' Service - Prolegal

Reviews of Prolegal Solicitors' Service

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The following reviews are compiled by the independent Feefo review service. These are updated automatically on this page.

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16-Mar-2016
Legal Services
Louise handled my case wonderfully and I would not hesitate to use Louise and Prolegal again..
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11-Mar-2016
Legal Services
The solicitor that I am working with now and who has handled my case since the initial introduction to the firm is Jonathan West (Head of Family).

I can only offer my upmost praise of Jonathan, from the way he has handled my case, being at all time professional and understanding, as well as being honest and fair.

There have been times where the divorce proceedings have been very stressful and demanding, but Jonathan has always provided clear, concise and accurate information. The way he corresponds, both to myself as well as to the opposing legal teams, is coherent, considered, factual and always correct. He takes time in how he communicates to ensure that it represents his opinion. He clearly takes pride in the work he does.

The other point I would like to make here is from a financial perspective. All the solicitor stories I have heard and know about, it is always the solicitor trying to obtain as much money from the client as possible. Unfortunately a majority of the profession gets a bad name due to this. However Jonathan, and ProLegal do not operate in this way. They will provide excellent value for money for their services, and where possible will look to protect the clients money.

To be honest, the service that I have and continue to receive is excellent and I do not have any recommendations on how it can be improved. The message would be to continue as they have been operating.
star rating
09-Mar-2016
Legal Services
I was very happy with the service that I received from David Gilligan and Graham Saunders. I would definitely recommend this firm for personal injury matters.
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07-Mar-2016
Legal Services
I could not have asked for a more professional,caring,experienced service. I have been treated to the utmost courtesy at all times.
Any concerns or questions I had were answered immediately. I was kept updated throughout the whole claim.
I cannot praise the service enough and would recommend them unreservedly.
star rating
07-Mar-2016
Legal Services
Excellent service
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02-Mar-2016
Legal Services
David Gilliigan kept me informed regularly on how the claim was going. I was pleased I chose to use pro-legal.
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23-Feb-2016
Legal Services
My Contact at Prolegal Sara Gibbs deal with my case in a sympathetic and professional manner at all times.
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16-Feb-2016
Legal Services
The service and desire to get the best outcome relating to my matter was second to none. Louise and Danniella both worked on my case. I was always kept informed and updated from start to finish. I was treated with respect, with genuine care and willingness to support my matter was clearly administered throughout the process.

Great clear and concise advice always given which strongly helped me in allowing me to make the right decision.

Solicitors with respect. Highly recommendable they always have your best interest at heart. You can rest assure winning is the only option in there eyes. Thanks again Lousie & Danniella.

R Williams
star rating
06-Feb-2016
Legal Services
Mrs Fernanda Ayling was simply amazing
thank you !
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22-Jan-2016
Legal Services
Very professional and knowledgeable, I felt I was in safe hands
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18-Dec-2015
Legal Services
Sara Gibbs provided an excellent service! She was understanding to the situation I was in and wanted to help me the best she could and succeeded in doing so!
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08-Dec-2015
Legal Services
Prolegal are amazing. They never give up on me at all. Even when it seemed like there was nowhere else to go,they kept fighting for me until I ended up with a result. I'm so very happy I choose prolegal. I would recommend them to anyone.
Thankyou very much Sara . I can't thankyou enough
star rating
03-Dec-2015
Legal Services
I found Prolegal to be a very professional and concerning company. With compassion and true concern to what ever situation you seem to be going through I had several medicals with doctors psychologist psychiatrists a barrister.And they were at the top of there respective fields. My solicitor Mrs Sara Gibbs is a credit to her profession.


THANK YOU SO MUCH PROLEGAL
star rating
02-Dec-2015
Legal Services
The service provided by prolegal was absolutely brilliant from the start to the result given on the 1st Dec 2015 very professional very easy to understand and very client friendly.
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26-Nov-2015
Legal Services
Couldn't be happier with the service I received from Richard Lewis, who dealt with my personal injury claim. Right from the start he kept in contact informing me of what stage we were at and ensuring the process kept moving until the final, positive outcome.

Truly highly recommended.
star rating
16-Nov-2015
Legal Services
Sara has been absolutely brilliant throughout my claim. She has been supportive in every way and I am truly grateful that I had her as my solicitor. Thank you all so much.
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13-Nov-2015
Legal Services
The team worked hard and I have little complaint. Thoroughly dissolutioned with the whole tribunal process though which from my experience and talking to other people who have been through a similar experience,seems heavily in favour of the employer.
star rating
11-Nov-2015
Legal Services
pleased with the support and staff always available or refers you to the next available person when needed.
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10-Nov-2015
Legal Services
Prompt and efficient service. Always helpful and courteous.
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02-Nov-2015
Legal Services
Personal and effecient service with an excellent outcome.
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26-Oct-2015
Legal Services
Very clear communication.
Very knowledgeable staff regarding case law.
Always felt that my information was taken on board.
Patient and understanding.
Would recommend for sure.
star rating
24-Oct-2015
Legal Services
I rate Prolegal with excellence and special thanks to one of professionals in this company Sara Gibbs, who provided the highest standards of service and was very supportive during period while she worked on the cases.
star rating
23-Oct-2015
Legal Services
Never a problem and always kept me well informed:)
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22-Oct-2015
Legal Services
I highly recommend the team in Canary Wharf who were diligent, professional and sympathetic. You cannot always get these essential skills when you need them most but Prolegal did.
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13-Oct-2015
Legal Services
I received an excellent service . Each step of the process was explained to me in a friendly and easy to understand way . I would recommend them to others ( as Prolegal was recommended to me ) and use them again should the situation arise .
star rating
24-Sep-2015
Legal Services
A lot of hard work specifically from one person graham Saunders who dealt with everything over a turbulent 4 years ... Thank you to graham for a satisfactory conclusion as he always informed me of what was going on over the years and dealt with every query
star rating
23-Sep-2015
Legal Services
I contacted ProLegal company during my assault and injury, I got lots of support from them. There staff are so wonderful and helpful to me, and I was able to get my compensation at a very limited time.

Many thanks to all the staff of ProLegal company and I wish you all the best.
star rating
22-Sep-2015
Legal Services
Chantelle Kemper was very professional throughout with excellent advice a credit to Prolegal
star rating
16-Sep-2015
Legal Services
Very happy with the services and would recommend to a friend
star rating
13-Sep-2015
Legal Services
I needed a legal company to fight a dental negligence claim and found that Prolegal had the right people to help me. The case was complicated and not straight forward so took a little while to come to a successful conclusion but all the time I was kept up to date by Prolegal professional team. The people were great but a special thanks to Sara Gibbs who understood my situation and dealt with my claim in a timely manor a credit to the Prolegal team. Should I find myself in a similar situation, the first port of call will be Prolegal, I can thoroughly recommend them. J.A
star rating
04-Sep-2015
Legal Services
The best move i ever made was contacting prolegal.
The dedication, the time and understanding was amazing.
This company put my life back on track.
Thank you so much.
star rating
03-Sep-2015
Legal Services
Always kept you upto date, polite friendly proffesional service
star rating
03-Sep-2015
Legal Services
From the start of my claim i was put at ease and helped with my questions and Emma Watson was a credit to Prolegal and i was very concerned when Emma left .
However Prolegal put me at ease again with the service of Fernanda Ayling.

Although Fernanda Ayling was a trainee the way Fernanda delt with me and my claim was second to none even as my case was a complex claim Fernand bent over backwards to help me and restore the faith and sailed my claim to conclusion.

Thank You Fernanda and your team.

Dave Bastow
star rating
02-Sep-2015
Legal Services
Dominique and Louise worked hard to get the result we deserved
star rating
02-Sep-2015
Legal Services
It's been 2 and half years and not once I've had a problem with prolegal. Dominique has been second to none with responding. No more than 2 days . Broke things down and explained clearly. Will be using prolegal with out a doubt if ever I have the need.


Cracking service
☺��
star rating
31-Jul-2015
Legal Services
Service was excellent, my enquiries were handled in a very timely and detailed fashion. Jonanthan West's attention to detail is second to none and i felt he did everything in his power to help my case.
star rating
08-Jul-2015
Legal Services
Sara has been amazing throughout she explained everything as it happen , Sara has been very supportive and understanding and has helped me through the whole process, it has been a very stressful time for me and Sara has always taken the time to listen to my concerns, offered advice and has been a constant support , don't think I could of got through it all without her , couldn't of asked for anything more .Would without doubt recommend Polegate to anyone
star rating
30-Jun-2015
Legal Services
Jonathan proved to be reliable and extremely knowledgeable specialist who switly deals with matters at hand while maintaining the birds-eye-view on the end-to-end process. Because of this I feel the service provided was a good value for money.
I would definitely recommend his services to anyone looking for a knowledgeable and responsive solicitor.
star rating
15-Jun-2015
Legal Services
Jonathan has been a great advisor, he is very helpful and always give an honest opinion
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02-Jun-2015
Legal Services
Sara Gibbs who took over my case from David Payne was a fantastic lawyer. However, I did not found David Payne very helpful.

Sara Gibbs was an organised professional who helped me all through my claim.
star rating
01-Jun-2015
Legal Services
Very friendly, helpful informative and frank.
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28-May-2015
Legal Services
My solicitor has been absolutely amazing during my claim, she has been supportive throughout the whole ordeal and has worked extremely hard to get the best treatment, care, and advice for me. She has shown genuine concern and sincerity with regards to my injury and future that I will be forever grateful to her when my claim is over.
star rating
26-Apr-2015
Legal Services
I was very pleased with the service, and my solicitor was absolutely perfect by the way she dealt with my case, also with keeping me updated at all times, thank you so much
star rating
24-Apr-2015
Legal Services
The solicitors at ProLegal really dealt with my case professionally and satisfyingly when I thought my particular case was so complex that there was no chance of winning any payout for my loss.
star rating
23-Apr-2015
Legal Services
Prolegal were amazing throughout. Both Louise and Danniella were proactive and thorough. I was kept informed regularly, even when there were no updates, they would still contact me to ensure my piece of mind. They were professional and reassuring during a very difficult time in my life. I would recommend 100%.
star rating
23-Apr-2015
Legal Services
Sarah who dealt with my case was excellent,always available to speak to,kept me in the loop at all times in what was a very difficult case.I would not hesitate to recommend them.
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23-Apr-2015
Legal Services
Very helpful staff and explained everything that I needed to know.
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23-Apr-2015
Legal Services
The service i received from ProLegal was phenomenal! The Employment team that dealt with my claim couldn't be more helpful, informative and most of all understanding of the circumstances around my claim. They managed to receive myself a settlement for my claim at the very end, of which I was very satisfied with. Im now able to go on with my life with faith restored in humanity! Couldn't be more happy. Would 100% Recommend to family and friends...
star rating
23-Apr-2015
Legal Services
Would like to comend Chantell on her promt and professional manner she dealt with my case, she's a credit to herself and your company.I would have no hesitation in recomending or using your company for future legal dealings. Please thank chantell for her kind and pleasant manner she managed to complete everything so quickly
all the best


M. Bradshaw
star rating
07-Mar-2015
Legal Services
Without the support of Sara Gibbs at Prolegal I would have given up on my case. Sara's advice and expertise achieved a very successful outcome for me giving me financial security and closure on my case.
star rating
06-Mar-2015
Legal Services
Prolegal were very good.It was quite difficult at times due to how the other side dealt with the claim, taking 4 years to settle. All turned out good in the end.
So many thanks to the team at Prolega
star rating
05-Mar-2015
Legal Services
Can't fault any of the service would highly recommend the team at pro legal
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08-Jan-2015
Legal Services
Could do a lot better with communicating with clients
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08-Jan-2015
Legal Services
The service was professional and with the minimum of fuss and time.
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08-Jan-2015
Legal Services
Very efficient but impersonal. I never really felt that Prolegal believed in my case. It was just a job to be handled efficiently. I would look for a more committed legal adviser in the future.
star rating
08-Jan-2015
Legal Services
Professional, efficient and friendly. Couldn't ask for more!
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14-Dec-2014
Legal Services
this help i got was great didn't expect so much
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13-Dec-2014
Legal Services
Chantelle was very professional at every stage. Great company.
star rating
11-Dec-2014
Legal Services
Would be excellent but was a slow start and took a long time as the person dealing with my claim left the company but the new people were excellent an were fast in dealing with my claim so its a good for now but was a poor start to no fault of the new team as they were excellent
star rating
11-Dec-2014
Legal Services
Plain talking and straight forward. Good effective communication. Professional.
star rating
06-Dec-2014
Legal Services
I was so thank ful for all that you did for me in settling my claim. Not only was this done so quickly but the person I dealt with was so personable and genuinely caring about my situation that it made things so much easier to deal with. Should I have need to have someone represent me in future I would definitely be coming back to Prolegal for help.
star rating
01-Dec-2014
Legal Services
Professional service and result. The person assigned to my case had exceptional communication skills and kept me informed and advised reaching a satisfactory conclusion to the case.
star rating
20-Nov-2014
Legal Services
A very and robust firm who are professional and reliable would recommend this firm to anyone.
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23-Oct-2014
Legal Services
They are good and efficient and dealt with a tricky situation well. We are so pleased to have come away with some of our money when we thought we had lost everything.
Would recommend to others
star rating
02-Oct-2014
Legal Services
could be better like most solicitors they at times agree with the other side so as not to drag on the case
star rating
01-Oct-2014
Legal Services
I have absolutely no negatives in relation to my claim and the handling of my claim by my assigned counsel.
I was skeptical at first about no-win, no-fee, but was put at ease immediately with everything running smoothly from start to finish. All documents and correspondence was handled swiftly and professionally.
I pass on my deepest regards and thanks to everyone involved and would not hesitate to recommend Proleagal's services to others in need.
Rest assured that you will be in capable hands.
star rating
30-Sep-2014
Legal Services
First class service
star rating
05-Sep-2014
Legal Services
Extremely professional, thoroughly knowledgeable, very approachable. ProLegal applied a disciplined, patient approach in my situation to reach a mutually acceptable outcome. I would unreservedly recommend the services of ProLegal
star rating
03-Sep-2014
Legal Services
Excellent service
star rating
03-Sep-2014
Legal Services
Quick, efficient and professional.
Listened effectively and acted on my behalf well to help resolve my problem.
star rating
02-Sep-2014
Legal Services
This rating is based purely since November 2013 when Sara Gibb was instructed to deal with my claim.

I was not happy with the progress of my claim before and had no confidence but since Sara took over, I felt reassured and happy to continue with the claim.
star rating
01-Sep-2014
Legal Services
All very good in dealing with a very trying and longwinded matter against a major UK bank.
star rating
30-Aug-2014
Legal Services
Prolegal are great they help as much as they can. very happy choosing prolegal. thank you very much.
star rating
30-Aug-2014
Legal Services
Always kept up-to-date with proceedings.
Worked hard to secure a fast outcome.
Good amount secured.
star rating
30-Aug-2014
Legal Services
First class service all the way through kept fully informed each step of the way have no problems recommending them to anyone of my family and friends
star rating
29-Aug-2014
Legal Services
Very professional kept informed at all stages.
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29-Aug-2014
Legal Services
Very happy with the service received and the outcome.
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16-Aug-2014
Legal Services
Prolegal staff were very knowledgable and efficient. Kept me updated regularly as to how my claim was doing and guided me through any uncertainties I had. I was also very impressed that they worked outside regular office hours too.
I would certainly recommend Prolegal.
star rating
12-Aug-2014
Legal Services
Pro legal are very efficient and professional
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12-Aug-2014
Legal Services
Very friendly and experienced staff assisted with my matter in a swift and professional manner.
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12-Aug-2014
Legal Services
Friendly, professional, prompt and reassuring. Excellent service with fantastic and friendly staff.
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12-Aug-2014
Legal Services
Very good professional staff. They are all very reassuring and dealt with my claim efficiently.
star rating
30-Jul-2014
Legal Services
Dealing with Prolegal was an easy experience, the staff were friendly and professional.
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29-Jul-2014
Legal Services
Exceptional client service. They made the whole experience of what I was going through so much easier and stress free. Will definable recommend them to people I know.
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18-Jul-2014
Legal Services
The service provided by Prolegal was excellent and efficient.
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Prolegal Limited is an incorporated legal practice authorised and regulated by the Solicitors Regulation Authority SRA ID Number: 399436. Registered in England and Wales. Registered Company No. 4806652.

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